Frequently Asked Questions: Purchasing, Shipping, and More

Shipping

How long does it take for my order to arrive?
We ship your order the day after purchase. Once shipped, you will receive your item within 1-3 business days.
How can I track my order?
In the confirmation email, you'll find the tracking number to monitor the status of your shipment.
Who is responsible for shipping and customs costs?
Shipping costs, as well as customs fees and any other administrative procedures, are the responsibility of the buyer.

Can I return or exchange a product?
Yes. Items must be returned in perfect condition, unused, and in their original packaging, including all tags and accessories.
How long does it take to request a refund or exchange?
You have 14 days from receipt to request a return or exchange.
How do I start the return or exchange process?
Email help@animestreetcouture.com with your order number to begin the process.
Who bears the return costs?
The customer assumes shipping costs for all returns or exchanges.

How do I choose the right size?
If you have any questions about your size, please contact us on Instagram or at help@animestreetcouture.com . You can also check out the exact sizing charts available in our product images.

What payment methods do you accept?
We accept credit/debit card payments (Mastercard, Visa), as well as PayPal, Klarna, Apple Pay, Google Pay, and Shopify Pay.

What happens if a product is out of stock?
Anime Street Couture offers limited quantities at affordable prices so each garment is unique and gains value over time. If a product sells out, we will be releasing new designs. Please note that if a package is returned, the buyer will be responsible for the return shipping costs.

What happens if the product arrives defective or does not meet my expectations?
We are committed to offering the highest quality products and an exceptional shopping experience. If you receive a defective product or one that doesn't meet your expectations, please contact us immediately so we can find the best solution. Your satisfaction is our priority.