Request a return

Request a return or size exchange quickly. Check the conditions and fill in the form with your order number.

Deadline and conditions to request a return

Anime Street Couture extends the period to notify a voluntary return to 30 calendar days from receipt. This benefit does not limit any legally recognised right of withdrawal or guarantee.

To start your request, use the form on this page or write to info@animestreetcouture.com with your order number and the reason for your request. We'll send you the return instructions.

In mainland Spain, the first size exchange on each order is free: Anime Street Couture covers the return shipping and the new shipment. For voluntary returns, later exchanges or exchanges for a different item, and any exchange or return outside mainland Spain, the customer covers the direct cost of the return and, for exchanges, the new shipment. If you receive a faulty or incorrect item, Anime Street Couture will cover the costs of the legally applicable remedy.

International customers will receive instructions for returning to Madrid. Refunds will be made in line with applicable rights and the published return conditions.
Before you start Have your order number and the email you used to order ready.
What do you need?
You'll find it in your order confirmation email.

Submitting this form doesn't mean your return is automatically approved. Wait for our instructions before sending the item.