Shipping policy
Chakra Edition pre-order: made before shipping
The Chakra Edition pre-order runs from 12 to 19 November 2026 and closes on 19 November at 20:00 (Spanish mainland time). The order is charged in full at checkout. The garments are produced after the pre-order closes, so they are not available for immediate shipping.
Estimated production and arrival in Madrid: 5–7 weeks from the pre-order close (19 November 2026), including about 14 days of transport from the supplier to our warehouse. Once shipped from Madrid, add the final transit time for your destination shown in the table. Therefore, the 5–7 weeks are not a guaranteed delivery date to the buyer's address. Estimates may be affected by holidays, factory delays, customs checks or transport incidents. We will report relevant delays and respect consumers' legal rights.
Final-leg rates and transit times (from dispatch in Madrid)
| Destination | Standard rate | Free shipping when products total | Estimated transit, working days |
|---|---|---|---|
| Mainland Spain | €5 | €100 | 1–3 |
| Balearic Islands | €10 | €200 | 5–7 |
| Canary Islands, Ceuta and Melilla | €10 | €200 | 5–7, plus possible customs formalities |
| European Union (mainland and islands), excluding Spain and the UK | €10 | €200 | 7–11 |
| Mexico, Chile, Colombia, Peru, Argentina and Uruguay | €30 | €400 | Provided according to destination and service; customs formalities may apply |
| United States | €40 per block* | No free shipping threshold | Provided according to destination and service; import taxes not included (DAP) |
| Switzerland | €15 | €200 | Provided according to destination and service; import taxes not included (DAP) |
| Australia | €30 per block** | No free shipping threshold | Provided according to destination and service; import taxes not included (DAP) |
| United Kingdom | Not available | — | We don't ship to the UK at the moment |
| Brazil | Not available | — | Pending import and customs review |
* For the United States, the rate is calculated by weight at checkout. Each block is roughly 4 single pieces (jacket or trousers) or 2 full tracksuits. For example, 4 tracksuits to the US make 2 blocks (€80).
** For Australia, the rate is calculated by weight at checkout. Each block is roughly 2 full tracksuits or 4 single pieces. For example, 4 tracksuits make 2 blocks (€60).
Transit times are estimates and start when we hand the parcel to the carrier; they do not start when a pre-order is confirmed. Working days exclude weekends and holidays. Areas outside the VAT territory of the Spanish mainland and Balearic Islands may involve customs formalities and/or their own indirect taxes.
Import formalities and duties
For countries outside the European Union, our consumer shipments are DAP unless expressly stated otherwise: the recipient may have to pay import taxes, duties, clearance and carrier fees not included in the price or the shipping rate. The amount depends on the authorities of the destination country. Customs formalities may extend delivery times.
For shipments to the Canary Islands, Ceuta and Melilla, or other territories that require special documentation, we may request your DNI/NIE or other data strictly necessary for clearance, through the secure procedure we indicate in each case. Without it, the shipment may be delayed or unable to ship.
Tracking, address changes and contact
During the pre-order we'll send an email on the production status every Monday at 08:00 (Madrid time). We'll also let you know when the goods arrive in Madrid and, afterwards, when the shipment and tracking are created. If you need to change an address, contact us as soon as possible; it may not be possible once the carrier has collected the parcel.
Support: info@animestreetcouture.com; every day, 08:00 to 20:00, Spanish mainland time. You can request a call by emailing the reason and your availability: our team will call you. We don't publish a number for incoming calls.