Exchanges and returns

Process a return

Request a quick return or size exchange. Review the conditions and complete the form with your order number.

Process

How it works

You have 14 calendar days from the receipt of your order to request a return or exchange.

Complete the form

Indicate your order number, email, and the item you wish to return or exchange.

We are reviewing your request

We will respond within 48 hours with instructions on how to process it.

Send the package

Once authorized, send the item in perfect condition and in its original packaging.

Exchange or refund

Once we receive and inspect the package, we will process the corresponding exchange or refund.

Request

Return Details

Nombre

Email *

Número de pedido *

Tipo de solicitud *

Artículo *

Talla

Motivo *

Comentario

Confirmo que el artículo está sin usar, sin lavar, sin olores, con etiquetas y embalaje original.

Terms and Conditions

Before submitting

14 calendar days

The period starts from the receipt of the order.

Original state

The garment must be unworn, unwashed, odorless, with tags and original packaging.

Shipping costs

The customer assumes shipping costs unless the item is defective or incorrect.

Your cart is empty

Your cart

Estimated total

Process a return

Return Details

Before submitting

14 calendar days

Original state

Shipping costs

Collections, restocks, and Anime Street Couture events.

Contáctanos ²

Services ³

Empresa ⁵

Social ³

Country/region

Process a return

Return Details

Before submitting

14 calendar days

Original state

Shipping costs

Collections, restocks, and Anime Street Couture events.

Contáctanos 2

Services 3

Empresa 5

Social 3

Contáctanos ²

Services ³

Empresa ⁵

Social ³